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POLICIES


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Effective Date: 01/09/25

Issued by: Woe Lotta Hair

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1. Deposits

• Non-Refundable Policy: Deposits are required to secure your appointment and are non-refundable.

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2. Rescheduling Policy
• Clients may reschedule once without penalty, but they must reschedule at the time of the request (not cancel).
• Clients can reschedule up to 24 hours before their appointment without penalty.
• If the rescheduled appointment is later canceled, the deposit will be forfeited.
• Clients who cancel or reschedule more than twice will be banned from booking on the site.

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3. Late Rescheduling or Stylist Delays
• If the stylist is more than 2 hours late, or the appointment needs to be rescheduled or reassigned, clients have two options:
1. Receive a discount equal to the deposit amount applied to the final balance of their style or credited toward their next style.
2. Cancel the appointment and receive a full refund of their deposit.

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4. Last-Minute Appointments
• Within 24 Hours: A $25 convenience fee applies.
• Within 48 Hours: A $15 convenience fee applies.

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5. After-Hours Appointments and Squeeze-In Appointments 
A surcharge will apply for appointments scheduled outside regular operating hours. 
• Appointments scheduled prior to 11 AM or extending past 11 PM incur a $35 after-hours fee.

If there is no availability listed on our website and you request a squeeze-in appointment, we will make every effort to accommodate your request. However, please note the following:

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Time Flexibility:
• Squeeze-in appointments cannot guarantee specific time slots. Your appointment may be scheduled before or after our standard operating hours to best accommodate your request.

Updates from Your Stylist:
• The assigned stylist will keep you informed if your appointment is running behind schedule, needs to be reassigned to another stylist, or must be rescheduled due to unforeseen circumstances.

 Commitment to Honoring Appointments:
• While we strive to honor all squeeze-in requests, unexpected delays or challenges may occasionally arise. We will always do our utmost to ensure your service is completed as promptly and professionally as possible.

 Cancellations or Changes:
• If for any reason the squeeze-in appointment cannot be fulfilled, we will notify you as soon as possible and work with you to find a suitable alternative.

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6. Parking Requirements
• Clients must ensure parking is available for the stylist.
• Parking fees incurred by the stylist will be added to the service price.

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7. Hair Preparation
• Blow-drying is included in all services.
• Hair washing can be added for an additional $20.
• Hair must be washed, detangled, and free of product before the stylist’s arrival.
• If detangling is required, a fee of $20 per hour will apply, with a minimum charge of $20 depending on the severity of the tangles.

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8. Short Hair Policy
• Clients with hair less than 4 inches long must book with a senior stylist. A $35 fee applies due to the additional care and time required.

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9. Slip Risks and Style Quality Assurance
• High-Risk Hair:
• Hair less than 4 inches or silky-textured hair less than 5 inches may be prone to slipping for certain styles.
• Consult with your stylist if you feel you may be at risk to discuss what styles would be a best fit for your hair.

• Style Quality Assurance:
• If the quality of the style is visibly very different from the original picture booked, clients will:
1. Receive 50% of their payment refunded.
2. Receive a 10% discount toward their next style.

 

10. Punctuality
• Stylists may encounter delays due to the mobile nature of our business.
• Clients will be informed promptly of any delays.

 

11. Severe Weather Conditions
• Rebooking Policy: Rebooking during severe weather is free.
• Severe Weather Fee: A $20 fee applies to keep the appointment, though times cannot be guaranteed.

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12. Travel Fees
• Travel fees are included for appointments within Durham and Toronto.
• Additional fees may apply for regions outside these areas. Please consult our travel map or administrative team for details.

13. Confidentiality Agreement
• Client information is confidential and will not be shared or sold to third parties

 

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Thank you for choosing Woe Lotta Hair. We look forward to providing you with exceptional service!

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Phone: 647 241 2385

Toronto,Canada and Surrounding Areas

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